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Frequently Asked Questions

 

Q: Can these devices harm my baby?
A: No, all of our devices are completely safe to use. They've been thoroughly examined and approved by the FDA and CE for safety regulations. 

Q: What is the warranty?
A: The warranty is for 365 days beginning on the day when the product is delivered.

Q: How long do I have in order to return my item for a refund?
A: You have 30 days to return the item for a refund from the day it has been delivered. 

Q: Can I place my order over the phone?
A: No, to avoid unnecessary miscommunication or mistakes, we do not accept any phone orders. Please place your order through our secured online shopping system.

Q: Do you charge sales tax?
A; No, we do not charge any tax.

Q: Where do all your products ship from?
A: All orders are shipped from Chicago, Illinois.

Q:When will you ship my order?
A: We ship all the orders in the same business day if you order before 4 pm central time.

Q:How long will it take to receive my order?
A: If you are in USA, it takes 1-5 business days. It depends on where you are.

Q: Are your products new?
A: Yes, all of our products are brand new. We do not carry any used/refurbised items.